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 FAQ
BeyondInsights.net
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Q: What kind of payment options do I have on BeyondInsights.Net's products ?
We only accept online credit card payment at the moment if you buy through Beyondinsights.Net.
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Q: How can I "buy" from BeyondInsights.net ?
Just click on "Courses", "Coaching", "CD/Video", found in the menu on the left hand side. Select the training course you are interested in attending, click on "Order". Fill in the "Contact Information" form, key in the Security Code and click on Submit. You will then be directed to our secured payment gateway provider iPay88 to complete the sales transaction.
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Q: I can't find a particular training course I want from BeyondInsights.net online store, what can I do ?
indly contact us at enquiry@beyondinsights.net. We will do our best to assist you or recommend you an alternative.
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iPay88 Online Payment |
Q: When I click on the button "Credit Card Payment with iPay88", nothing happens after that. Why ?
Your browser may have a popup blocker installed or turned on. We need the pop-blocker to be turned off. Please visit this site for instructions on how to turn it off: http://www.hotcomm.com/FAQ/FAQ_popups.asp.
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Q: I came across the name iPay88 in BeyondInsights.net, what is iPay88 ?
BeyondInsights.net accepts online credit card payment using iPay88 (Malaysia Payment System Compliance) and it is a secure online system that offers our customers safe transactio n over the internet. iPay88 also uses 3D secure where extra authentication from the bank is required.
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Q: Why do I have Mobile88.com in my credit card transaction records rather than BeyondInsights.net ?
Do not worry because our payment gateway partner, iPay88 (owned by Mobile88.com Sdn Bhd) collects payment on behalf of BeyondInsights.net.
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Q: Why Mobile88.Com is on my billing statement ?
iPay88 Sdn Bhd has appointed Mobile88.Com Sdn Bhd as its sole authorized reseller of all iPay88 merchants. If you have a Mobile88.Com or Mobile88.Com Sdn Bhd charged on your stat ement, it is very likely that you or someone in your household placed an online order with us.
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Q: How do I know if my payment has gone through ?
When you submit your payment details, the iPay88 payment service will request authorisation from your Card Issuer and carry out any fraud screening checks on BeyondInsights.net. Depending on the outcome of the authorisation request, you will see either a successful or a failed message on screen which will confirm the result of your transaction.
A successful payment will also be confirmed by email. This email will include the details of your purchase and your Transaction ID, which is a unique reference for your payment, an d should be quoted on any correspondence with BeyondInsights.net. It will be sent by iPay88 to the email address you have provided when entering your payment details.
If you receive more than one email and you have only made one purchase, please contact enquiry@beyondinsights.net and inform us that you have placed multiple orders by mistake. We will arrange a refund if necessary.
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Q: Why my payment was declined ?
This could be for many different reasons, however, iPay88 is not informed of the exact reason why the transaction has been declined. Reasons why your payment was declined include :
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Some of the card/personal details entered does not match the information held by your Card Issuer
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You do not have enough cleared funds on your card to cover the amount of the purchase
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Your card has been reported as lost/stolen and been cancelled by your Card Issuer
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Your card has or is due to expire and has been replaced by your Card Issuer
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Your card has recently been replaced by your Card Issuer but not yet activated
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Your card cannot be used to pay for goods/services in a Cardholder-Not-Present environment (online/over the internet)
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There may be a problem with your Card Issuer's authorisation system
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You haven't activated 3-D Secure (Verified by Visa and MasterCard SecureCode) of your card
If you are sure that one of the reasons above does not apply to your payment attempt, we recommend that you try again. However, should the problem persist, please c ontact your Card Issuer to find out further information. If this means you are unable to pay by credit card or online Banking through iPay88, please email us at enquiry@beyondinsights.net. |
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